Privacy Policy

Data controller: Tammy Burrage

Phone: 07827 294788

At Leaps and Bounds we are committed to protecting your personal data. Our Privacy Policy details how your data is collected, used and stored. It applies to data collected by us when you use either of our websites, interact with us via social media, by email, phone or paper based booking forms.

When we use the terms such as we, us and our within this policy, we mean Leaps & Bounds School for Hounds and Leaps & Bounds Shop for Hounds.

The term ‘you’ refers to the user of our websites and services.

Personal Data We Collect

Personal data is any information that a person can be identified by, this includes photographs and videos. It does not include anonymous data where identifying information has been redacted or removed.

We collect the following personal data:

Identification data: Title, first name, last name, photographs and videos.

Contact details: Home address, billing address, delivery address, email address, phone numbers, country.

Financial data: Payment card details, bank account, account name and email address.

Transactional data: all information relating to purchases made by you. Details such as- order number, subtotal, total, delivery charges (where applicable), number of items, product numbers, quantity, single item prices, categories and brands. All payments from and to you, details of any other products or services you have purchased from us, all correspondence with you regarding your orders and/or bookings with us, details of any loyalty points awarded and redeemed.

Technical data: Details of the devices you use to access our websites, your internet protocol (IP) address, login data (including user name and password- this is only for users who register an account with us), browser used, time zone, location, operating system and platform.

Browsing details: brands and categories viewed, preferences, feedback and reviews left by you, how and when you use our websites, how you move around the sites and what you search for.

Marketing and communications: your preferences in receiving correspondence and marketing from us, this includes email, SMS, WhatsApp, post and phone calls.

How We Collect Your Data

We collect your personal data in the following ways:

You may provide us with the personal data detailed above by completing booking forms, entering information online via our contact us page or completing an order, or by corresponding with us by email, phone or post.

Personal data is collected when you:

Create an account, submit a query via our contact us form or purchase products from our website.
Interact with us via our social media platforms.
Complete any paper based booking form.
Contact us with a query or enquiry via phone, post, email, social media, website, SMS, WhatsApp etc.)
Register/enter any dog shows, competitions or events we are running.
Participate in classes and training sessions where photographs or video recording is carried out.

Automated technologies or interactions: as you interact with our websites, we may automatically collect the following technical data and browsing details as mentioned above. We Collect this data through the use of Cookies. Please see our Cookie Policy for further details.

Third parties: we may receive personal data about you from third parties. We may receive technical data from analytics providers and affiliate networks through whom you have accessed our website. We may also obtain contact, finance and transactional data from technical, payment and delivery service providers.

We will collect personal data from you when:

We have your consent to do so.
We need your personal data to form a contract with you. In instances such as to process your order and take payment for goods or services you are purchasing from us.
To provide customer support connected to an order or service provided by us, or
We have a legal obligation to collect personal data from you.
The processing of your personal data is in our legitimate interests.

How We Use Your Data

We will only collect and process your data when we have a legal basis to do so. We are a data controller and the legal basis for our collection and use of your personal data varies depending on the purpose or reason for which we collect it.

Marketing preferences, adverts and cookies

From time to time we may send you marketing correspondence and promotional offers, this will be in accordance with your preferences in relation to receiving marketing literature from us.

We always aim to give our clients and customers the most positive and personal experience possible so we may use your previous purchase history, previous services provided, location and time of purchase to determine the marketing material you will see on our websites, social media, emails and messaging services. If you opt in to receive marketing correspondence and have signed up to our mailing list you are able to opt out of receiving these at any time.

Images and videos

From time to time we may take photos and videos of you participating in class activities or events we are hosting. As you can be identified by these images, we need your consent to use these images on our websites, social media and any advertising platforms. Your consent is required in writing and will be captured on paper based booking forms or via email. This consent can be revoked at any time by informing us in writing that you no longer consent for us to share images of you, any photos and videos of you will be removed and deleted accordingly.

Links to third party websites

We do include links to social platforms on our websites, if you follow any links on our website or social media pages to any third party website the owners of the site will have their own privacy policy detailing how they collect, use and store your data. We do not accept any responsibility or liability for their management of your personal data.

How We Share Your Data

At times we may be required to disclose your personal data to third parties. The types of third parties and the reasons we may need to disclose information to them is as follows:

IT systems and software providers: This will be to fix issues that arise within our systems, or to build programmes which allow us to extract data for analysis.

Analytics and social media platforms: We use analytics to help us find trends in purchasing and indicate to us what you may wish to see more often. We Use social media platforms so we can market products and advertise services to you.

Payment providers: To help process any orders relating to products and/or services provided by us. Please be aware that due to online payment security we do not have visibility to your full card details.

Delivery firms: This is in case the firm needs to contact you in relation to delivering your goods. They may send you an email, SMS or call you if there is an issue with delivery or to reschedule delivery.

Your Rights Under Data Protection Laws

Rights to be informed about the processing of your personal information.
Right to have your personal information corrected if it is inaccurate, or to have incomplete personal information completed.
The right to object to processing of your personal information ( if you object we will be unable to fulfil the contract with you and will not be able to provide you with the goods or services that we offer).
The right to restrict processing of your personal information ( as above if personal information is restricted we are unable to fulfil the contract and will not be able to provide you with the goods or services that we offer).
The right to have your personal information erased (the right to be forgotten).
The right to request access to your personal information and to obtain details about how we process it.
The right to move, copy or transfer your personal information (data portability)
Right in relation to automated decision making which has a legal effect or otherwise significantly affects you.

If you have any questions about how we handle your data, please feel free to contact us on the details provided at the top of this policy. If any significant changes are made to this policy we will post an update on our website and notify our clients and customers via email. This policy has been written in accordance with GDPR regulations which came into force on 25^th May 2018.